What is Customization?
The Customization tab of the CAD admin panel is where you shape the CAD around your community: regional wording, 10-codes, sounds, agencies, groups, address shortcuts, unit statuses and dashboard panels.Requires the CAD Admin permission. See Permissions.
Ctrl + S). Click Reset to throw the draft away. Saved changes go live for everyone straight away and are recorded in the CAD audit log. The Groups page is the exception: it saves every change instantly.
🧭 Quick Navigation
Regionality
Timezone, emergency numbers, currency and regional terms.
10-Codes
Build, paste or import your 10-code list.
Tones
Notification sounds, custom tones and signal presets.
Agencies & Panels
Agencies, subdivisions, jurisdictions and panel tiles.
Groups & Statuses
Premade unit groups and custom unit statuses.
Regionality
Regional Words match the CAD’s wording to your region, such as the emergency number, currency symbol, timezone and speed units. See Regionality for every setting.10-Codes
The 10-Codes page holds the code list units and dispatchers pick from, up to 150 codes. See 10-Codes to add, paste or import them.Tones
The Tones page lets you replace the CAD’s sounds, add your own tones and set up signal presets. See Tones.Custom Notification Tones
Replace the default sound for any CAD event, or turn off spoken alerts. See Custom Notification Tones.Custom Tones
Add up to 30 sounds for the Tone Board. See Custom Tones.Agencies
Agencies organize units in the CAD. Every unit belongs to an agency, and each agency belongs to one panel. You can have up to 15 agencies, each with up to 4 subdivisions like Traffic or K9. New servers start with a set of example agencies you can edit or delete. Full details are on Agencies & Panels, along with panels: restyle the built-in dashboard tiles and add up to 12 service panels, like separate Police and Sheriff tiles.Agency Fields
Each agency has a name, an abbreviation, a panel, an equipment list units can pick from, an optional department restriction and an optional map jurisdiction. See Agency fields for every option.Groups
Premade groups are ready-made unit groups that units can join and dispatchers can assign, up to 30. See Premade Groups.Address Shortcuts
Address shortcuts let users type a short name (likeHospital) and get the full address in the address suggestions on calls. You can have up to 40.
Address Shortcuts
Unit Statuses
Rename the five built-in statuses and add your own. See Unit Statuses.Status Codes
Add up to 4 custom statuses with their own color, optionally limited to one panel. See Custom Status Codes.Need help?
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