What are AFK Inactivity Checks?
AFK Inactivity Checks watch your on-shift staff during ER:LC sessions. If a staff member goes inactive, Melonly alerts your team, then escalates if they stay inactive.Requires your ER:LC webhooks to be set up.
How to Configure AFK Inactivity Checks
Find AFK Inactivity Checks on the ER:LC Integration → API page, below Event Logs.Configuration Options
Melonly won’t save the template without
{{token}}. If the template is empty, no PM is sent.

Inactivity checks configuration
Example Workflow
- A staff member goes inactive during a session
- After Minutes Before Alert, Melonly posts an alert in the alert channel
- If Send ER:LC PM Confirmation is on, the staff member gets a PM asking them to confirm
- If they stay inactive for the Escalation Grace Period, Melonly posts an escalation and pings the escalation roles
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