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What are AFK Inactivity Checks?

AFK Inactivity Checks watch your on-shift staff during ER:LC sessions. If a staff member goes inactive, Melonly alerts your team, then escalates if they stay inactive.
Requires your ER:LC webhooks to be set up.

How to Configure AFK Inactivity Checks

Find AFK Inactivity Checks on the ER:LC Integration → API page, below Event Logs.

Configuration Options

Melonly won’t save the template without {{token}}. If the template is empty, no PM is sent.

Inactivity checks configuration


Example Workflow

  • A staff member goes inactive during a session
  • After Minutes Before Alert, Melonly posts an alert in the alert channel
  • If Send ER:LC PM Confirmation is on, the staff member gets a PM asking them to confirm
  • If they stay inactive for the Escalation Grace Period, Melonly posts an escalation and pings the escalation roles

Need help?

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Last modified on October 8, 2026